Tag Archives: CUCM

Cisco UC – CUCM – Communication Manager

See Cisco Unified Communications for architecture information   Infrastructure Setup System > Servers – List of servers that are part of the cluster: publisher, subscribers, presence,…. Subscribers should be defined here before the installation. It’s recommended to use IPs instead of Names. System > Cisco Unified DM – Autoregistration parameters. System > SRST – Definition… Read More »

Cisco UC – CCX – Contact Center

Queues Design http://routeswitchblog.com/2013/04/01/uccx-automatic-call-distribution-acd-part-1/ http://routeswitchblog.com/2013/04/25/uccx-automatic-call-distribution-acd-part-2/   Application Scripts Cisco Unified CCX Editor Video   Holiday days Link   Exceptions – They are used to handle errors. – It’s not important their location in the script, they will be run when the exception  happens. – ContactInactiveException – When the caller hangs the call. Usually to go to END… Read More »

Cisco UC – Unified Communications Arquitecture

UC Architecture Infrastructure Layer: Components: Switches, Routers and voice gateways Carries data, voice and video between devices and applications Call Control Layer: CUCM, CUCM Express or CUCM Business Edition CUBE – Cisco Unified Border Element (Session Border Controller) SRST – Survivable Remote Site Telephony Provides call processing, device control, dial plan admin Appplication Layer: Cisco Unity, Contact… Read More »