Tag Archives: CCX

Cisco UC – CCX – Contact Center

Queues Design http://routeswitchblog.com/2013/04/01/uccx-automatic-call-distribution-acd-part-1/ http://routeswitchblog.com/2013/04/25/uccx-automatic-call-distribution-acd-part-2/   Application Scripts Cisco Unified CCX Editor Video   Holiday days Link   Exceptions – They are used to handle errors. – It’s not important their location in the script, they will be run when the exception  happens. – ContactInactiveException – When the caller hangs the call. Usually to go to END… Read More »